Emplacement Castel Premium : Emplacement Xl 180M² Avec 16A + Équipement Premium

Réponse de l'établissement

Chère Melanie, Nous vous remercions pour votre retour d'expérience au Castel Les Bois du Bardelet. Nous sommes ravis que vous ayez apprécié l'espace généreux de nos emplacements. Nous prenons note de vos commentaires concernant le Terrasse Café et les avons transmis au gestionnaire locataire. Celui-ci nous a d’ailleurs informés faire venir une équipe en renfort afin d’améliorer l’organisation et réduire les délais d’attente. S’agissant des sanitaires, nous effectuons des rénovations régulières pour maintenir un niveau de confort optimal. Nous regrettons que le point d'eau de votre emplacement n'ait pas été réparé durant votre séjour comme promis. Sachez que nous traitons tous nos vacanciers avec la même attention, quelle que soit leur nationalité. Nous espérons avoir l'opportunité de vous accueillir à nouveau pour vous offrir une expérience plus satisfaisante au cœur de notre domaine verdoyant. L'équipe du Camping Les Bois du Bardelet 02 38 67 47 39

Réponse de l'établissement

Bonjour Bertrand, Merci pour ces belles notes ! Nous sommes ravis que vous ayez apprécié l'environnement verdoyant et joliment arboré de notre domaine. La propreté irréprochable de nos piscines est essentielle, et nous sommes heureux que vous l'ayez remarqué. Concernant les sanitaires, nous réalisons des travaux de rénovation au fil des saisons, dans l'optique de vous offrir un cadre toujours agréable. Nous regrettons le temps d'attente au "Bread Corner" et nous transmettons vos impressions sur le chef de cuisine au gestionnaire locataire afin d'améliorer la qualité du service. Malgré ces quelques points à améliorer, nous espérons que vous avez pu profiter pleinement de votre séjour dans notre beau domaine entouré d'étangs. L'équipe du Camping Les Bois du Bardelet 02 38 67 47 39

Réponse de l'établissement

Hello Nick, Thank you for your excellent feedback following your stay at our campsite. We are delighted that you thoroughly enjoyed the beauty of the grounds and your pitch with private bathroom facilities. ☀️ The whole team is committed to ensuring you have a comfortable and peaceful stay in the heart of nature. We hope to have the pleasure of seeing you again for another peaceful getaway. The team of Camping Les Bois du Bardelet +33 2 38 67 47 39

Réponse de l'établissement

Dear Patrick, Thank you for sharing your feedback. We are delighted that you enjoyed the quality of your accommodation and that you were able to take full advantage of the spacious surroundings we offer our guests. However, we did not fully understand your comment about the Terrasse Café, ‘the English’ and the outdoor swimming pool. Could you clarify the situation for us? We hope that despite this point, you were able to enjoy the peaceful setting in the heart of nature. The team of Camping Les Bois du Bardelet +33 2 38 67 47 39

Réponse de l'établissement

Dear Arjan, Thank you for taking the time to share your experience at Camping Les Bois du Bardelet. Your feedback is invaluable in helping us to continually improve our services. We are delighted to see that you enjoyed our pool area, as well as the size of your pitch. It's true that a premium pitch of 180 m² makes all the difference. Yes, the fridge, part of the ‘Castel Premium equipment’, is a real luxury. However, we regret that some aspects of our campsite did not live up to your expectations. Our estate extends over 18 landscaped hectares, which can indeed mean that you have to travel some distance between the various facilities. We regularly maintain the green spaces and facilities, and renovations are carried out before each opening and throughout the seasons, with the sole aim of offering you all the comforts of a 5-star establishment. Please be assured that we have taken all the points you have made into account. As far as lighting is concerned, we have chosen to limit the number of lights in order to protect the flora and fauna and to offer our guests a starry sky. We hope to have the opportunity to welcome you again to show you all the improvements we have made and offer you an even more memorable experience in the heart of the Loire Valley. The team of Camping Les Bois du Bardelet +33 2 38 67 47 39

Réponse de l'établissement

Dear Ellen, We are sorry to hear that you left disappointed with your stay. We appreciate that you highlighted the generous size of our pitches and the hedges, which provide privacy and greenery for our guests. Please know that we carry out renovations every year to maintain our establishment to the standards of a 5-star campsite. Regarding the facilities, our website clearly lists the amenities available. As for the number of sanitary facilities, it’s possible you may not have noticed the other buildings. We have three in total. Regarding the quality/price ratio, you booked a stay in a Castel Premium pitch, a private area of over 180 m² with amenities such as garden furniture, a barbecue, a parasol, a refrigerator-freezer, and an included Wi-Fi code. This type of pitch is designed to offer maximum comfort and privacy. We are completely transparent about our services and regret any misunderstandings. We hope you will enjoy your next holiday in the region. The team of Camping Les Bois du Bardelet +33 2 38 67 47 39